BrightDesk Supply LLC is committed to providing customers with practical, reliable office supplies and an excellent shopping experience. We value every order; should you encounter quality issues with your items or wish to initiate a return for other reasons, please carefully review the following policy.

  1. Return Request Period

To initiate a return, please contact us within 30 days of receiving your order. You will need to provide your order number, product details, and the reason for the return. Requests made after this period will be evaluated on a case-by-case basis, in accordance with applicable laws.

  1. Return Conditions

Items must meet the following criteria:

  • The product must remain in its original condition and show no signs of unreasonable use.
  • The product and its accessories should be as complete as possible.
  • Original packaging, labels, and any accompanying materials should be retained.
  • Valid order information or proof of purchase must be provided.
    We may be unable to accept returns for items that have been used, damaged, or rendered unsuitable for resale, except where otherwise required by law.
  1. Product Quality Issues

If the office supplies you receive have manufacturing defects, were damaged during transit, are incorrect, or differ significantly from your order, please contact us promptly via our customer service email.

To assist with verification, please provide:

  • Your order number and purchase details.
  • A specific description of the issue.
  • Photos or videos that clearly show the problem.
    If it is determined that the issue is due to product quality or an error on our part, BrightDesk Supply LLC will cover the return shipping costs and arrange for a refund or another appropriate resolution.
  1. Returns Unrelated to Quality

If you decide to return an item for personal reasons—such as a change of mind, no longer needing the product, or having ordered the wrong item—you may do so, provided the return conditions are met.

In such cases, the customer is responsible for all return shipping costs. The product must remain in a condition that meets our return requirements and must be returned according to the instructions provided once the return is approved.

  1. Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to improper storage or handling.
  • Products missing essential accessories that cannot be restored to a complete state.
  • Products that are no longer in a condition suitable for resale. – Items for which the return request period has expired and which do not fall under any legal exceptions.
  1. Return Request Process

Customers may submit a return request by following these steps:

  • Contact us via our customer service email, stating the reason for the return.
  • Provide your order number and the necessary photographs of the item(s).
  • Wait for customer service to review your request and provide return confirmation along with relevant instructions.
  • Return the item(s) to the address provided, following all specified requirements.
  • Once the item(s) arrive, we will inspect their condition and verify eligibility for a refund.
    Please do not return any items before receiving return instructions, as doing so may hinder the processing of your return.

Return Address: 19213 Pricetown Ave

  1. Refund Processing

Once the returned item(s) have been received and inspected, we will generally initiate a refund within 3–5 business days.

In principle, refunds will be issued via the original payment method. The actual time it takes for the funds to appear in your account depends on the processing speed of your bank, card issuer, or third-party payment provider.

If you have not received your refund after we have processed it, please contact your payment provider or bank for further inquiry.

  1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible—ideally before the item(s) have been shipped. For orders that have not yet been processed or dispatched, we will assist with the cancellation and refund based on the specific circumstances.

If an order has already been shipped, you may need to wait until you receive the item(s) and then follow the standard return process.